Monitoring · SupportApplication and Controller Monitoring
Assistance with login, controller connection and account data. Here are the Monitoring documents and ways to communicate with support.
The controller is installed next to your equipment and sends information about its operation to the Monitoring service. The app shows the controller's status, hashrate, temperature, and events, and lets you issue supported commands.
To receive new data, the controller must be working and connected, and its Monitoring service must be active.
In the app, open “Profile → Support”. If you cannot sign in, email us.
Describe the problem, specify the version of the application and attach a screenshot. Do not send passwords or login codes.
Contact supportSelect login by phone or email and follow the prompts on the screen. You can explore the interface using the demo account without registering.
After signing in, select “Add Monitoring”. Scan the controller’s QR code or enter its key manually. The controller must be linked to your account.
It is the time remaining in the controller’s active Monitoring service period. After it expires, new data is no longer recorded or sent to the app or other Monitoring service channels. The status shown in the app is for information only.
Check the controller’s power, network connection and the time of the latest data. Check the Monitoring service status separately. If the reason is unclear, contact support.
Open Profile or Settings → Delete Account. You can request account deletion even if no controller is linked. Read the account-deletion instructions.