Monitoring account deletion
Delete your account in the app
In the new Monitoring app, open Profile or Settings → Delete Account. Review what will be deleted, then confirm the request. You do not need to have a controller linked to your account to submit a deletion request. The demo account is for exploring the app and cannot be deleted.
Once the request is accepted after account ownership is verified, you will receive its number, status, and completion deadline. The operator completes the deletion no later than 30 calendar days after verifying ownership and accepting the request. Access to the account ends and its schedules are disabled. You can check the request status on the same screen. If the connection fails, reopen the screen; the saved request will be checked without submitting a duplicate.
Without the application or access to it
To request deletion, email support@staybox.ru with the subject line “Delete Monitoring Account”. Specify the phone or email associated with the account and explicitly write that you want to delete the account and associated personal data. If possible, send a letter from a linked email.
The operator will verify that you own the account and confirm whether the request has been accepted. The operator will complete the deletion no later than 30 calendar days after verifying account ownership and accepting the request. You do not need to reinstall the app. Do not submit passwords, login codes, credit card details or documents without a separate, substantiated request.
What is removed and what is retained
The account profile and contact details, authentication data, equipment links, personal settings, schedules and push registrations, support requests and attachments, stored equipment credentials, and command logs associated with the account are deleted.
The physical equipment and any already-paid controller access period remain in place. Technical information about the equipment may be retained for operation and troubleshooting after the account link is removed. Payment and accounting records required by applicable law are retained for the required period. The technical deletion receipt is retained for up to 32 days. Backups are removed according to their rotation schedule; see the Privacy Policy for details.
Deletion of the account is irreversible. Signing out, uninstalling the app, or unlinking a single controller does not replace deleting your account. With a new registration, access to old devices is not automatically restored.
Operator and support
Individual Entrepreneur Yana Nikolaevna Subacheva (ИП Субачева Яна Николаевна), TIN 382104099251. Address for correspondence: 1 Solnechnaya Street, Molodezhny settlement, Irkutsk Region, Russia (Иркутская обл., п. Молодёжный, ул. Солнечная, д. 1).
For questions about data, account deletion, or your request status: support@staybox.ru.